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- Department of Inspections and Tourism Permits Section
Licensing and Classification
The Licensing and Classification division is responsible for administrative tasks related to the issuance of tourism licenses, follow-up with the licensing procedures comprising preliminary approvals, renewal, amendment and cancellation.
The department introduced a phased classification system for hotels and hotel apartments in early 1999, the first in the region. To ensure the classification system met the highest international standards, DTCM drew on the American, British, French, and Spanish models and availed of the expert advice of the UN’s World Tourism Organisation. The system was also the result of extensive deliberations by a committee comprising hoteliers and representatives from all concerned government departments, thus ensuring that it complies fully with local economic and social conditions.
DTCM has been vested with the responsibility of ensuring quality accommodation and other related services in the industry. The Licensing and Classification division handles all operational matters and quality levels at all Dubai hotels, hotel apartments and guesthouses. DTCM has put out a Classification Manual that contains the bye-laws, which stipulate the conditions and criteria required for classification. The conditions and criteria specify the facilities and services that each type of accommodation must have for its guests. All hotels, hotel apartments and guesthouses need to adhere strictly to the guidelines in the manual. The manual also lists the licencing and classification procedures and the fees payable for new and existing establishments.
DTCM also issues entertainment permits, permits for desert safaris and domestic passenger cruises and other tourist related activities.
DTCM maintains a tough policy in ensuring that properties are adhering to the rules and regulations of the day in order to ensure quality experience to the visitors.