Department of Tourism and Commerce Marketing

Our charter tells you about the range of services we provide, the standards we aim to meet and what you can expect when you deal with us.

It has been developed, and is managed in line with the guidelines given in ISO10001:2007, (Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations), and forms an essential part of our desire to achieve our customer care vision which is, 'To be recognised as the leading tourism organisation providing excellence in its customer care'.

We would like to communicate effectively with you, so please tell us if you need this charter in another language or in another format such as large print.

If you have a complaint regarding our services or about the charter itself, then we will handle this through our complaint management system, which has been implemented within the guide lines given in ISO10002:2004, (Quality management - Customer satisfaction - Guidelines for complaints handling in organizations). See the end of the charter for more details on how to complain.

For more information Click here.